Security & Compliance

Security, Compliance & Data Protection

Your company's security and data privacy is our top priority. Learn how we're investing in global data protection frameworks, training and technology below.

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Security starts with trust

We know your data is sensitive. That’s why we combine enterprise-grade security features with regular audits to ensure that you’re always protected.

Compliance

We ensure Opensense
meets industry-standard compliance.

Infrastructure

We use industry best practices to ensure our infrastructure is kept up to date.

Personnel

We ensure every
Opensense employee is
vetted, tested and trained.

App & Development

Our product is built with security and quality top of mind.

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Testimonials

What are others saying about Opensense?

Read why the world's most advanced marketing & sales teams use Opensense as their preferred email signature, marketing, sales, and compliance solution.

Support has always been excellent. I've submitted 5 to 10 tickets, and they've all been addressed within 24 hours, often sooner, and resolved within two days.

Tyler Frederick

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"We’re segmenting banners by employee function and communicating different messages all from a single, centralized admin console. Opensense serves as our extra layer for our demand gen campaigns, allowing us to segment banners and communicate different messages effectively. It has been a game changer for our targeted messaging."

Tom Celik

Corporate Website Manager at ARCOS
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"Opensense has been wonderful for promoting Diversity, Equity, and Inclusion initiatives. Starting with Pride Month last year, we extended it to Hispanic Heritage, Pride, and Black History, aligning our logos and featuring banner messages celebrating each occasion. These campaigns are now integral to our organizational identity."

Molly Sugarman

SVP of Connections & Design at Horizon Media
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"Opensense provides a level of professionalism that comes with having a bonafide, fortified email signature where nothing can be misconstrued. You have all the power to fix or unfix an email signature for thousands of people with a click of a button. It's a game-changer, especially for a customer-facing industry like ours”

Sanford Tantleff

Senior Business Systems Analyst at CMG Mortgage, Inc.
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Get enterprise-grade security features with regular audits to ensure you’re always protected with Opensense.

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FAQs

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How is Opensense implemented within our email environment?

Opensense can be implemented a number of ways depending on the nuances of your environment and your organization's technical and security posture. The two most common ways Opensense is implemented are a server-side implementation (available for Microsoft Office and Google Workspace tenants) and a Microsoft 365 Add-In. The server-side approach automatically applies email signatures to emails sent from any device, including desktop, web, and mobile devices by securely processes emails after they are sent by the sender. Our optional Microsoft Outlook Add-In ensures that email signatures are visible to users while composing emails.

What happens to our emails once they are sent to your servers in the server-side approach?

Emails are received securely using encryption and securely processed in volatile memory only – never saved to disk as noted in our SOC2 Type II report – to add custom-designed, beautiful email signatures to scoped emails; they are immediately returned securely using the same in-transit encryption to the originating service (e.g. Microsoft Office 365/Google Workspace) for final delivery,

Where are your servers located?

Opensense is built on a hybrid cloud infrastructure that utilizes Tier 1, SOC 2 Type II service providers that are both geo- and vendor-redundant, including Google Cloud, Amazon Web Services, and Microsoft Azure along with bare metal servers at SOC 2 Type II compliant data centers such as OVH, Horizon (previously INAP), Hivelocity, and PhoenixNAP (see https://opensense.com/dpa for full list). By default, Opensense utilizes data centers distributed across the United States but also can optionally accommodate each customer’s data residency requirements in Europe, Asia, and Australia.

What is Opensense's SLA and how do we monitor Opensense services?

Opensense maintains a 99.9% uptime through the use of multiple vendors and multiple locations across the US (as well as globally). We monitor our services 24/7 for service degradation and failure using internal and external systems. We have stringent escalation procedures to notify our senior engineering staff immediately of any potential service impacts. Our unique infrastructure ensures high availability of all of our services through automatic failover, replication, and continuous monitoring of all aspects of our services. We monitor and analyze all service impact and outages to proactively adjust, update, and optimize the delivery of our services. Customers can also check the status of Opensense 24/7 at https://status.opensense.com.

What happens if the Opensense Platform is temporarily unavailable?

In the unlikely event that Opensense encounters an outage, emails are queued in the customer’s email tenant and can be released without signatures by your email tenant administrator or they will be processed normally once Opensense’s services resume. Microsoft Add-In customers may not encounter any impact during service degradations depending on the implementation.

Is there a way to restrict which users and emails utilize Opensense?

Yes. Opensense can be easily customized and scoped through rules established in your email tenant by your admin as well as in the Opensense portal by users designated by your Opensense administrator.

What data does Opensense have access to and how is it secured?

By default, Opensense processes standard public contact information as required by the customer’s email signature designs: this includes name, title, email address, department, etc. This information is owned by the Customer and is never shared with third-parties: our use of the data is governed by strict security and confidentiality provisions in our legal binding Master Services Agreement (which includes and incorporates our Data Protection Agreement). To protect your data, Opensense employs advanced 256-bit encryption to protect data at rest and in transit (using the latest TLS v1.3 protocols and requiring at least TLS v1.2). Access to all data within our organization is strictly controlled through strictly controlled access, multi factor authentication (MFA), role-based access controls (RBAC) and Least-Required-Access Privilege (LRAP) controls. continuous monitoring systems (IDS/IPS, SIEM, FIM, etc.) are in place to detect suspicious events and notify appropriate personnel of potential incidents and prevent unauthorized access or data mishandling. Access, business risk, and vendor audits along with weekly network/app monitoring as well as at least annual third-party SOC2 Type II audits, pen-tests, and code reviews ensure compliance as a required part of our robust security and compliance program.

Is Opensense GDPR (CCPA/CPRA, CASL) compliant?

Opensense ensures compliance with local and international privacy regulations by adhering to strict data protection guidelines outlined in our GDPR-compliant Data Protection Agreement located at https://opensense.com/dpa. In addition, we comply with and service all Data Subject Access Requests.

Does Opensense support SSO?

Yes, Opensense supports SSO via third-party systems such as Okta, MS Entra, Google Oauth, or other SAML 2.0 providers.

Where do I report security concerns?

Our top priority is making Opensense secure and safe for all of our Customers. We investigate any and all reported security concerns with any of Opensense services or software. Please report security problems or questions to security@opensense.com

Still have questions?

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